Last Updated: November 21, 2025
Welcome to SSTRADE. These Terms of Service ("Terms") govern your use of our website and the purchase of insulation products and services. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before proceeding.
By accessing and using the SSTRADE website ("Website") and purchasing our products or services, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our Website or services.
SSTRADE reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website following any changes constitutes acceptance of those changes.
SSTRADE is a leading provider of sustainable insulation solutions for commercial, industrial, residential, healthcare, educational, and hospitality applications.
For inquiries or concerns regarding these Terms, please contact us through our website contact form or the information provided at the end of this document.
We make every effort to ensure that product descriptions, specifications, and pricing information on our Website are accurate. However, we do not warrant that product descriptions, images, or other content are completely accurate, current, or error-free.
All products are subject to availability. We reserve the right to discontinue any product at any time. In the event that a product is listed at an incorrect price or with incorrect information due to an error, we reserve the right to refuse or cancel any orders placed for that product.
Many of our insulation products are manufactured to custom specifications based on project requirements. Custom orders may be subject to:
All orders are subject to acceptance by SSTRADE. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
All prices are listed in the applicable currency and are subject to change without notice. Prices do not include:
Price quotes provided are valid for 30 days from the date of issue unless otherwise specified. Quotes are subject to product availability and may be withdrawn or revised at any time before order confirmation.
You will receive an order confirmation email once your order has been processed. This confirmation does not constitute acceptance of your order. Acceptance occurs when we ship the products or confirm availability for custom orders.
We accept various payment methods as indicated during checkout. All payments must be made in the currency specified on your invoice.
Payment is required before shipment unless alternative credit terms have been established. For approved commercial accounts, payment terms will be specified on your invoice and are typically net 30 days from invoice date.
Overdue accounts may be subject to:
Shipping costs are calculated based on product weight, dimensions, destination, and selected shipping method. Costs will be clearly displayed before final checkout.
Estimated delivery times are provided for guidance only and are not guaranteed. SSTRADE is not liable for delays caused by:
Upon delivery, customers must:
Risk of loss and title for products pass to the customer upon delivery to the carrier.
Important Notice: Due to the nature of insulation materials and custom manufacturing, many products have limited return eligibility. Please review our complete Refund Policy for detailed information.
All returns require prior authorization from SSTRADE. Unauthorized returns will not be accepted. To request a return authorization, contact our customer service team within the specified timeframe.
The following items cannot be returned:
Accepted returns of stock items may be subject to a restocking fee of up to 25% of the product value, plus shipping costs.
For complete return and refund information, please refer to our Refund Policy.
Products are covered by manufacturer warranties as specified in the product documentation. SSTRADE acts as a distributor and does not extend warranties beyond those provided by manufacturers.
All thermal, acoustic, and fire-resistance performance specifications are based on testing conducted according to industry standards. Actual performance may vary based on:
EXCEPT AS EXPRESSLY PROVIDED IN MANUFACTURER WARRANTIES, SSTRADE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SSTRADE DOES NOT WARRANT THAT PRODUCTS WILL MEET YOUR SPECIFIC REQUIREMENTS OR THAT USE OF THE PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE.
Proper installation is critical for product performance and safety. Customers are responsible for:
SSTRADE provides technical documentation and installation guidance as a courtesy. This information does not constitute professional installation services, and SSTRADE is not liable for installation errors or failures.
If SSTRADE recommends or refers installation contractors, these contractors are independent third parties. SSTRADE is not responsible for the quality, timeliness, or outcome of contractor services.
IMPORTANT LEGAL NOTICE - PLEASE READ CAREFULLY
TO THE FULLEST EXTENT PERMITTED BY LAW, SSTRADE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
IN NO EVENT SHALL SSTRADE'S TOTAL LIABILITY EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE SPECIFIC PRODUCTS GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless SSTRADE, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:
All content on the SSTRADE Website, including text, graphics, logos, images, videos, software, and technical documentation, is the property of SSTRADE or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may view, download, and print Website content for personal, non-commercial use only. You may not:
SSTRADE and associated logos are trademarks of SSTRADE. You may not use these trademarks without prior written consent.
Technical specifications, performance data, and installation guidelines are provided for informational purposes only. This information is based on laboratory testing and may not reflect actual field conditions.
Customers are responsible for selecting appropriate products for their specific applications. SSTRADE recommendations are general guidance only and do not replace professional engineering or architectural consultation.
Building codes and regulations vary by jurisdiction. Customers are responsible for ensuring that selected products and installation methods comply with all applicable local, state, and federal regulations.
Safety Data Sheets (SDS) and Material Safety Information are available upon request for all products. Customers must:
While we strive to provide sustainable insulation solutions, customers are responsible for compliance with environmental regulations in their jurisdiction.
Commercial customers may establish accounts for streamlined ordering. You are responsible for:
SSTRADE reserves the right to suspend or terminate accounts that:
Your use of our Website and services is also governed by our Privacy Policy. We collect, use, and protect your personal information as described in the Privacy Policy. By using our services, you consent to our data practices.
Please review our Privacy Policy for detailed information about data collection and usage.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SSTRADE is registered, without regard to conflict of law principles.
In the event of any dispute arising from these Terms or your use of our services, the parties agree to first attempt resolution through good faith negotiation.
If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration association, except where prohibited by law.
You agree that disputes will be resolved on an individual basis only. You waive any right to participate in class action lawsuits or class-wide arbitration.
SSTRADE shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to:
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
These Terms of Service, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and SSTRADE regarding the use of our Website and services, superseding any prior agreements or understandings.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. SSTRADE's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder without SSTRADE's prior written consent. SSTRADE may assign these Terms without restriction.
If you have any questions, concerns, or require clarification regarding these Terms of Service, please don't hesitate to contact us:
Email: contact@sstrade.com
Phone: Contact us through our contact page
Website: www.sstrade.com